TL 9000 Consultants
A quality management system standard specifically tailored for the global Information and Communications Technology (ICT) industry.
TL 9000 Certification
TL 9000 is a standard that specifies requirements for a quality management system that is specifically tailored for the global Information and Communications Technology (ICT) industry. The standard was developed by the QUEST forum in the year 1998 and was created to provide directives for supply chain management and is applicable to the international telecommunication industry. TL 9000 contains the general standards of ISO 9001 along with the specific requirements of the ICT industry. The standard is applied by manufacturers and suppliers of telecoms and ICT sectors. It applies to those involved in design, production, installation, development and maintenance of the products and services used in the sector
The TL 9000 certification incorporates the core quality frameworks released by ISO 9001 and has the following requirements in the major areas.
- Development of Hardware and software
- Management of the life cycle of the hardware and software.
- Specific functions and services such as engineering and installation.
- Assessment and management of risk.
- Management of the performance of the supplier.
- Measurement of the performance factors of the industry such as reliability, quality of service and delivery
Benefits of TL 9000 Certification
There are many benefits for an organisation that has a TL 9000 certification, the key one being better development of the business. When the system is implemented in an organisation, there can be a noticeable decrease in the cost of production cycle management. It also causes a reduction in the cost of supplier management, audits, and general expenses and helps improve performance in manufacturing of products and delivery of services. The system helps implement more reliable processes and improved efficiency of the supply chain management. The deployment of the system also helps improve teamwork in an organisation. The TL 9000 certification process also ensures increased efficiency of the external audits and visits performed in the organisation along with improved consistency of operations and quantified results of performance.
Meeting TL 9000 certification requirements is not only beneficial for the organisation, but it also benefits the end customer. Here are some benefits of TL 9000 certification for customers:
- Improves customer satisfaction with delivery of better services.
- Higher competitive position.
- Customers get the assurance of better quality of products as the certification ensures continual improvement in the quality of products and services.
- The standard ensures a better customer/ supplier relationship.
If you are a manufacturer or supplier operating in the ICT sector and want to apply for TL 9000, then we can provide you experienced consultancy services. Our expert consultants are knowledgeable in helping set up the systems from start to finish. Our consultants also offer periodic auditing services to help you successfully maintain the certification.
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